How do I make a complaint?

Help Centre / General / How do I make a complaint?

Last updated: 26 April 2023

If you have a complaint, you can tell us what’s wrong by filling in and submitting our online form.

We’ll be in touch to confirm receipt of your complaint and to let you know the outcome of the investigation. You can find more about how we handle complaints in our Complaints Policy.

If it is a complex situation, we’ll keep you informed of the progress of the matter, all the way to resolution.

If you are unhappy with the resolution, you can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001

Want to contact us?

If you are unable to find an answer to your question, get in touch with us and we’ll be happy to help.

Please keep in mind that in order to protect your security and privacy, we are unable to access or comment on individual files.

Use this button below to contact us or make a complaint.

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